html,body{width:100%;height:100%}input::-ms-clear,input::-ms-reveal{display:none}*,*:before,*:after{box-sizing:border-box}html{font-family:sans-serif;line-height:1.15;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%;-ms-overflow-style:scrollbar;-webkit-tap-highlight-color:rgba(0,0,0,0)}@-ms-viewport{width:device-width}body{margin:0}[tabindex="-1"]:focus{outline:none}hr{box-sizing:content-box;height:0;overflow:visible}h1,h2,h3,h4,h5,h6{margin-top:0;margin-bottom:.5em;font-weight:500}p{margin-top:0;margin-bottom:1em}abbr[title],abbr[data-original-title]{-webkit-text-decoration:underline dotted;text-decoration:underline;text-decoration:underline dotted;border-bottom:0;cursor:help}address{margin-bottom:1em;font-style:normal;line-height:inherit}input[type=text],input[type=password],input[type=number],textarea{-webkit-appearance:none}ol,ul,dl{margin-top:0;margin-bottom:1em}ol ol,ul ul,ol ul,ul ol{margin-bottom:0}dt{font-weight:500}dd{margin-bottom:.5em;margin-left:0}blockquote{margin:0 0 1em}dfn{font-style:italic}b,strong{font-weight:bolder}small{font-size:80%}sub,sup{position:relative;font-size:75%;line-height:0;vertical-align:baseline}sub{bottom:-.25em}sup{top:-.5em}pre,code,kbd,samp{font-size:1em;font-family:SFMono-Regular,Consolas,Liberation Mono,Menlo,Courier,monospace}pre{margin-top:0;margin-bottom:1em;overflow:auto}figure{margin:0 0 1em}img{vertical-align:middle;border-style:none}a,area,button,[role=button],input:not([type=range]),label,select,summary,textarea{touch-action:manipulation}table{border-collapse:collapse}caption{padding-top:.75em;padding-bottom:.3em;text-align:left;caption-side:bottom}input,button,select,optgroup,textarea{margin:0;color:inherit;font-size:inherit;font-family:inherit;line-height:inherit}button,input{overflow:visible}button,select{text-transform:none}button,html [type=button],[type=reset],[type=submit]{-webkit-appearance:button}button::-moz-focus-inner,[type=button]::-moz-focus-inner,[type=reset]::-moz-focus-inner,[type=submit]::-moz-focus-inner{padding:0;border-style:none}input[type=radio],input[type=checkbox]{box-sizing:border-box;padding:0}input[type=date],input[type=time],input[type=datetime-local],input[type=month]{-webkit-appearance:listbox}textarea{overflow:auto;resize:vertical}fieldset{min-width:0;margin:0;padding:0;border:0}legend{display:block;width:100%;max-width:100%;margin-bottom:.5em;padding:0;color:inherit;font-size:1.5em;line-height:inherit;white-space:normal}progress{vertical-align:baseline}[type=number]::-webkit-inner-spin-button,[type=number]::-webkit-outer-spin-button{height:auto}[type=search]{outline-offset:-2px;-webkit-appearance:none}[type=search]::-webkit-search-cancel-button,[type=search]::-webkit-search-decoration{-webkit-appearance:none}::-webkit-file-upload-button{font:inherit;-webkit-appearance:button}output{display:inline-block}summary{display:list-item}template{display:none}[hidden]{display:none!important}mark{padding:.2em;background-color:#feffe6}*{box-sizing:border-box}:root{--glass-bg: rgba(255, 255, 255, .62);--glass-bg-strong: rgba(255, 255, 255, .82);--glass-border: rgba(255, 255, 255, .7);--glass-shadow: 0 8px 32px rgba(30, 50, 80, .08);--glass-blur: 16px;--glass-radius: 16px;--ui-text: #1e293b;--ui-muted: #64748b;--ui-line: rgba(0, 0, 0, .06);--ui-blue: #2f8dfc;--ui-blue-2: #2a9dfd;--ui-cyan: #06b6d4;--ui-green: #22c55e;--ui-orange: #f59e0b;--ui-red: #ef4444;--ui-purple: #8b5cf6;--ui-sidebar: 196px;color:var(--ui-text);font-family:PingFang SC,Microsoft YaHei,Arial,sans-serif;line-height:1.55;font-size:14px;background:#fff}body{margin:0;min-width:320px;min-height:100vh}button,input,textarea,select{font:inherit}button{cursor:pointer}.app-bg{position:fixed;top:0;right:0;bottom:0;left:0;z-index:0;overflow:hidden;pointer-events:none;background:radial-gradient(circle at 8% 8%,rgba(47,141,252,.18),transparent 34%),radial-gradient(circle at 88% 22%,rgba(6,182,212,.14),transparent 30%),radial-gradient(circle at 35% 62%,rgba(139,92,246,.12),transparent 34%),linear-gradient(120deg,#2f8dfc0a,#fffffff0)}.top-strip{position:fixed;z-index:100;top:0;right:0;left:0;height:3px;background:linear-gradient(90deg,#2f8dfc,#06b6d4 40%,#8b5cf6,#f59e0b)}.topbar{position:fixed;z-index:90;top:3px;right:0;left:0;display:flex;height:48px;align-items:center;padding:0 24px;border-bottom:1px solid var(--ui-line);background:var(--glass-bg-strong);backdrop-filter:blur(var(--glass-blur));-webkit-backdrop-filter:blur(var(--glass-blur))}.logo{display:flex;align-items:center;gap:8px;font-size:15px;font-weight:600}.logo-mark,.avatar,.head-avatar,.guest-avatar{display:grid;place-items:center;color:#fff;background:linear-gradient(135deg,#2f8dfc,#8b5cf6)}.logo-mark{width:22px;height:22px;border-radius:7px;font-size:13px}.spacer{flex:1}.user{display:flex;align-items:center;gap:8px;color:var(--ui-muted);font-size:13px}.avatar{width:30px;height:30px;border-radius:50%;font-size:12px;font-weight:600;line-height:1;overflow:hidden;white-space:nowrap}.layout{position:relative;z-index:1;display:grid;min-height:100vh;grid-template-columns:var(--ui-sidebar) minmax(0,1fr);padding-top:51px}.sidebar{display:flex;flex-direction:column;gap:3px;padding:12px 8px;border-right:1px solid var(--ui-line);background:var(--glass-bg);backdrop-filter:blur(var(--glass-blur));-webkit-backdrop-filter:blur(var(--glass-blur))}.nav-item{position:relative;display:flex;-webkit-user-select:none;user-select:none;align-items:center;gap:10px;padding:10px 12px;border:0;border-radius:10px;background:transparent;color:var(--ui-muted);font-size:13px;text-align:left;transition:all .15s}.nav-group{display:flex;flex-direction:column;gap:2px;margin-top:8px}.nav-group:first-child{margin-top:0}.nav-group-title{padding:6px 12px 4px;color:#9aa7ba;font-size:11px;font-weight:600;letter-spacing:.5px}.nav-empty{padding:24px 12px;color:#9aa7ba;font-size:12px;text-align:center}.nav-item:hover{background:#2f8dfc0f;color:var(--ui-text)}.nav-item.active{color:var(--ui-blue);font-weight:600}.nav-item.active:before{position:absolute;top:4px;right:0;bottom:4px;left:0;z-index:-1;border-radius:10px;background:linear-gradient(135deg,#2f8dfc1f,#8b5cf60f);content:""}.nav-icon{width:20px;height:20px;flex-shrink:0;display:flex;align-items:center;justify-content:center}.nav-icon svg{width:18px;height:18px}.main{overflow-y:auto;padding:18px 24px 24px}.page-title{margin-bottom:4px;font-size:20px;font-weight:700}.page-title span{margin-left:8px;color:var(--ui-muted);font-size:13px;font-weight:400}.page-sub{margin-bottom:18px;color:var(--ui-muted);font-size:12px}.card{margin-bottom:16px;padding:18px 22px;border:1px solid var(--glass-border);border-radius:var(--glass-radius);background:var(--glass-bg);box-shadow:var(--glass-shadow);backdrop-filter:blur(var(--glass-blur));-webkit-backdrop-filter:blur(var(--glass-blur))}.card-title{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:14px;font-size:15px;font-weight:600}.hint{color:var(--ui-muted);font-size:12px;font-weight:400}.dashboard-layout{display:grid;grid-template-columns:70% 30%;gap:16px}.dashboard-layout .col-left,.dashboard-layout .col-right{display:flex;min-width:0;flex-direction:column;gap:16px}.metrics-row{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px}.metric-card{position:relative;min-height:92px;overflow:hidden;padding:16px 18px;border:1px solid var(--glass-border);border-radius:14px;background:var(--glass-bg);box-shadow:0 4px 16px #1e32500a;text-align:left;cursor:pointer;transition:all .15s}.metric-card:hover{border-color:var(--ui-blue);box-shadow:0 4px 18px #2f8dfc1f;transform:translateY(-1px)}.metric-card:before{position:absolute;right:-20px;top:-20px;width:96px;height:96px;border-radius:50%;background:radial-gradient(circle,rgba(47,141,252,.16),transparent 70%);content:""}.metric-card.good:before{background:radial-gradient(circle,rgba(34,197,94,.2),transparent 70%)}.metric-card.warn:before{background:radial-gradient(circle,rgba(245,158,11,.2),transparent 70%)}.metric-card.danger:before{background:radial-gradient(circle,rgba(239,68,68,.18),transparent 70%)}.metric-card .label{position:relative;margin-bottom:8px;color:var(--ui-muted);font-size:13px}.metric-card .value{position:relative;color:var(--ui-text);font-size:26px;font-weight:700;line-height:1}.metric-card .value.good{color:#16a34a}.metric-card .value.warn{color:#d97706}.metric-card .value.danger{color:#dc2626}.metric-card .value.muted{color:#94a3b8}.metric-card .trend{position:relative;margin-top:4px;color:var(--ui-muted);font-size:11px}.metric-card .trend.up{color:#16a34a}.metric-card .trend.down{color:#dc2626}.metric-grid{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:14px;margin-bottom:16px}.metric-grid.four{grid-template-columns:repeat(4,minmax(0,1fr))}.metric{position:relative;overflow:hidden;min-height:92px;padding:16px 18px;border:1px solid var(--glass-border);border-radius:14px;background:var(--glass-bg);box-shadow:0 4px 16px #1e32500a;transition:all .15s ease}.metric.clickable:hover{transform:translateY(-1px);box-shadow:0 8px 24px #2f8dfc1a}.metric:before{position:absolute;right:-20px;top:-20px;width:96px;height:96px;border-radius:50%;background:radial-gradient(circle,rgba(47,141,252,.18),transparent 70%);content:""}.metric:nth-child(2):before,.metric.good:before{background:radial-gradient(circle,rgba(34,197,94,.2),transparent 70%)}.metric:nth-child(3):before,.metric.warn:before{background:radial-gradient(circle,rgba(245,158,11,.2),transparent 70%)}.metric.danger:before{background:radial-gradient(circle,rgba(239,68,68,.18),transparent 70%)}.metric .label{position:relative;margin-bottom:10px;color:var(--ui-muted);font-size:13px}.metric .value{position:relative;color:var(--ui-text);font-size:26px;font-weight:700;line-height:1}.metric .value.good,.text-good{color:#16a34a}.metric .value.warn,.text-warn{color:#d97706}.metric .value.danger,.text-danger{color:#dc2626}.metric .trend{position:relative;margin-top:9px;color:#94a3b8;font-size:11px}.grid-2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.tabs{display:flex;flex-wrap:wrap;gap:4px;margin-bottom:16px;padding:5px;border-radius:10px;background:var(--glass-bg);-webkit-backdrop-filter:blur(var(--glass-blur));backdrop-filter:blur(var(--glass-blur))}.tab{border:0;border-radius:7px;background:transparent;color:var(--ui-muted);padding:7px 16px;font-size:13px;transition:all .15s}.tab:hover{background:#2f8dfc0f}.tab.active{background:linear-gradient(135deg,#2f8dfc,#2a9dfd);color:#fff}.room-status-tabs{display:flex;gap:4px;margin-bottom:12px}.room-status-tabs .tab{padding:5px 12px;border:0;border-radius:6px;background:transparent;color:var(--ui-muted);font-size:12px;cursor:pointer;transition:all .15s}.room-status-tabs .tab:hover{background:#2f8dfc0f}.room-status-tabs .tab.active{background:linear-gradient(135deg,#2f8dfc,#2a9dfd);color:#fff}.filter-bar{display:flex;flex-wrap:wrap;gap:10px;align-items:center;margin-bottom:14px;padding:10px 12px;border:1px solid var(--glass-border);border-radius:10px;background:var(--glass-bg)}.filter-label{color:var(--ui-muted);font-size:12px}.ant-filter-select{width:148px}.ant-filter-select .ant-select-selector,.ant-form-date.ant-picker,.ant-form-time.ant-picker,.ant-form-select .ant-select-selector{min-height:36px;border-color:#e2e8f0!important;border-radius:8px!important}.ant-filter-select .ant-select-selection-item,.ant-filter-select .ant-select-selection-placeholder,.ant-form-select .ant-select-selection-item,.ant-form-select .ant-select-selection-placeholder,.ant-form-date.ant-picker .ant-picker-input>input,.ant-form-date.ant-picker .ant-picker-input>input::placeholder,.ant-form-time.ant-picker .ant-picker-input>input,.ant-form-time.ant-picker .ant-picker-input>input::placeholder{line-height:34px!important}.ant-form-date,.ant-form-time,.ant-form-date.ant-picker,.ant-form-time.ant-picker{width:100%}.ant-form-date.ant-picker .ant-picker-input>input,.ant-form-time.ant-picker .ant-picker-input>input{padding:0}.input,.select,.textarea{border:1px solid #e2e8f0;border-radius:8px;outline:none;background:#fff;color:var(--ui-text);padding:8px 10px;transition:all .15s}.textarea{min-height:82px;resize:vertical}.input:focus,.select:focus,.textarea:focus{border-color:var(--ui-blue);box-shadow:0 0 0 3px #2f8dfc1a}.input:disabled,.select:disabled,.textarea:disabled{cursor:not-allowed;border-color:#e9edf3;background:#f1f4f8;color:#94a3b8;opacity:1}.btn{display:inline-flex;align-items:center;justify-content:center;gap:5px;min-height:32px;padding:7px 14px;border:1px solid #e2e8f0;border-radius:8px;background:#fff;color:var(--ui-text);font-size:13px;transition:all .15s}.btn:hover{border-color:var(--ui-blue);color:var(--ui-blue)}.btn-primary{border:0;background:linear-gradient(135deg,#2f8dfc,#2a9dfd);color:#fff;box-shadow:0 2px 8px #2f8dfc40}.btn-primary:hover{color:#fff;transform:translateY(-1px);box-shadow:0 4px 14px #2f8dfc59}.ant-btn.btn-primary:hover,.ant-btn.btn-primary:focus,.ant-btn.btn-primary:active{color:#fff}.btn-danger{border-color:#fecaca;color:var(--ui-red)}.btn-sm{min-height:28px;padding:5px 10px;font-size:12px}.table-action-group{display:inline-flex;flex-wrap:wrap;gap:6px;align-items:center}.table-action-group .btn{min-width:48px;white-space:nowrap}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse}th{padding:9px 8px;border-bottom:1px solid var(--ui-line);color:var(--ui-muted);font-size:12px;font-weight:500;text-align:left}td{padding:11px 8px;border-bottom:1px solid rgba(0,0,0,.03);font-size:13px}td>.btn+.btn{margin-left:8px}td>.btn{margin-top:2px;margin-bottom:2px}tr:hover td{background:#2f8dfc05}.schedule-table{min-width:920px;table-layout:fixed}.schedule-task-col{width:110px}.schedule-mode-col{width:130px}.schedule-trigger-col{width:150px}.schedule-enabled-col{width:70px}.schedule-action-col{width:96px}.schedule-table th,.schedule-table td{vertical-align:middle}.schedule-task-cell b,.schedule-meta-cell,.schedule-template-cell{line-height:1.5;overflow-wrap:anywhere;word-break:break-word}.schedule-template-cell{color:#1f2937}.schedule-action-cell{text-align:center;white-space:nowrap}.schedule-action-cell .btn{width:auto;min-width:56px;flex-shrink:0;white-space:nowrap;word-break:normal;line-height:1.4}.pill,.badge{display:inline-flex;align-items:center;width:fit-content;gap:4px;padding:2px 8px;border-radius:10px;font-size:11px;font-weight:600;line-height:1.4}.pill.good,.badge.good{background:#dcfce7;color:#16a34a}.pill.warn,.badge.warn{background:#fef3c7;color:#d97706}.pill.danger,.badge.danger{background:#fee2e2;color:#dc2626}.pill.blue,.badge.blue{background:#dbeafe;color:#2563eb}.pill.gray,.badge.gray{background:#f1f5f9;color:#64748b}.toast-host{position:fixed;top:78px;right:28px;z-index:1100;display:flex;width:min(480px,calc(100vw - 32px));justify-content:flex-end;pointer-events:none}.toast-message{max-width:100%;min-height:66px;box-sizing:border-box;display:flex;align-items:center;gap:12px;border:1px solid rgba(226,232,240,.92);border-left:6px solid var(--ui-green);border-radius:12px;padding:15px 18px 15px 16px;background:#fffffffa;color:#1e293b;box-shadow:0 18px 46px #0f172a2e;font-size:15px;font-weight:700;line-height:1.55;overflow-wrap:anywhere;backdrop-filter:blur(14px);-webkit-backdrop-filter:blur(14px);animation:toast-slide-in .22s cubic-bezier(.18,.72,.22,1)}.toast-icon{position:relative;flex:0 0 34px;width:34px;height:34px;border-radius:50%;background:#dcfce7;color:#15803d;box-shadow:inset 0 0 0 1px #16a34a29}.toast-icon:before{position:absolute;top:0;right:0;bottom:0;left:0;display:grid;place-items:center;content:"✓";font-size:18px;font-weight:900}.toast-text{flex:1 1 auto;min-width:0}.toast-message.good{border-left-color:#16a34a}.toast-message.warn{border-left-color:#d97706;background:#fffaf0}.toast-message.warn .toast-icon{background:#fef3c7;color:#b45309;box-shadow:inset 0 0 0 1px #d9770633}.toast-message.warn .toast-icon:before{content:"!"}.toast-message.danger{border-left-color:#dc2626;background:#fff7f7}.toast-message.danger .toast-icon{background:#fee2e2;color:#b91c1c;box-shadow:inset 0 0 0 1px #dc262633}.toast-message.danger .toast-icon:before{content:"!"}.toast-message.blue{border-left-color:#2563eb}.toast-message.blue .toast-icon{background:#dbeafe;color:#1d4ed8;box-shadow:inset 0 0 0 1px #2563eb2e}.toast-message.blue .toast-icon:before{content:"i"}.toast-message.gray{border-left-color:#64748b}.toast-message.gray .toast-icon{background:#f1f5f9;color:#475569;box-shadow:inset 0 0 0 1px #64748b2e}.toast-message.gray .toast-icon:before{content:"i"}@keyframes toast-slide-in{0%{opacity:0;transform:translate(16px,-6px) scale(.98)}to{opacity:1;transform:translate(0) scale(1)}}.activity-list,.review-log-list{display:flex;flex-direction:column;gap:8px}.activity-item,.review-log-item,.list-row{display:flex;align-items:center;gap:10px;padding:10px 12px;border:1px solid var(--ui-line);border-radius:8px;background:#fff;transition:all .12s}.activity-item:hover,.review-log-item:hover,.list-row:hover{border-color:var(--ui-blue);box-shadow:0 2px 8px #2f8dfc14}.a-body{min-width:0;flex:1}.a-title{font-size:12.5px;font-weight:600}.a-meta{margin-top:2px;overflow:hidden;color:#94a3b8;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.a-time{color:#94a3b8;font-size:11px}#m-dashboard .activity-card .activity-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:10px}#m-dashboard .activity-card .activity-head .card-title,#m-dashboard .activity-card .activity-head .room-status-tabs{margin:0}#m-dashboard .activity-item,#m-dashboard .review-log-item{width:100%;cursor:pointer;text-align:left}#m-dashboard .activity-item:hover{transform:translate(2px)}#m-dashboard .activity-item.urgent{border-color:#fecaca;background:#fff7f7}#m-dashboard .activity-item .prio-bar{width:3px;align-self:stretch;flex-shrink:0;border-radius:2px;background:var(--ui-blue)}#m-dashboard .activity-item.urgent .prio-bar{background:#ef4444}#m-dashboard .a-title{display:flex;align-items:center;gap:6px;color:var(--ui-text)}#m-dashboard .a-room{color:#94a3b8;font-weight:400}#m-dashboard .review-tag,#m-dashboard .activity-item .pill{padding:1px 6px;border-radius:8px;font-size:10px;line-height:1.5}#m-dashboard .review-tag{background:#ede9fe;color:#6d28d9}#m-dashboard .a-meta{color:var(--ui-muted)}#m-dashboard .a-time{flex-shrink:0;font-size:10px}#m-dashboard .room-status-table{width:100%;border-collapse:collapse;font-size:12.5px}#m-dashboard .room-status-table th{padding:9px 10px;border-bottom:1px solid var(--ui-line);background:#f8fafc;color:var(--ui-muted);font-size:11.5px;font-weight:600;text-align:left}#m-dashboard .room-status-table td{padding:10px;border-bottom:1px solid var(--ui-line)}#m-dashboard .room-status-table tr.row-clickable{cursor:pointer;transition:background .12s}#m-dashboard .room-status-table tr.row-clickable:hover{background:#2f8dfc0a}#m-dashboard .room-status-table tr.row-disabled{opacity:.55;cursor:not-allowed}#m-dashboard .review-avatar{display:flex;width:32px;height:32px;flex:0 0 auto;align-items:center;justify-content:center;overflow:hidden;border-radius:50%;background:linear-gradient(135deg,#16a34a,#22c55e);color:#fff;font-size:12px;font-weight:600}#m-dashboard .review-avatar img{display:block;width:100%;height:100%;border-radius:inherit;object-fit:cover}#m-dashboard .conv-tag{padding:1px 6px;border-radius:8px;background:#e0f2fe;color:#0369a1;font-size:10px;line-height:1.5}#m-dashboard .review-log-item .r-body{min-width:0;flex:1}#m-dashboard .review-log-item .r-name{color:var(--ui-text);font-size:12.5px;font-weight:600}#m-dashboard .review-log-item .r-room,#m-dashboard .review-log-item .r-meta{color:#94a3b8;font-size:11px;font-weight:400}#m-dashboard .review-log-item .r-meta{margin-top:1px}#m-dashboard .review-log-item .r-amount{flex-shrink:0;color:#16a34a;font-size:11.5px;font-weight:600}#m-dashboard .review-log-item .r-amount.good{color:#16a34a}#m-dashboard .review-log-item .r-amount.warn{color:#d97706}#m-dashboard .review-log-item .r-amount.danger{color:#dc2626}#m-dashboard .review-log-item .r-amount.gray,#m-dashboard .review-log-item .r-amount.muted{color:#94a3b8}#m-dashboard .ticket-jump{border:0;background:transparent;color:var(--ui-blue);font-size:12px;font-weight:500;cursor:pointer}#m-dashboard .ticket-jump:hover{color:#1d4ed8}.empty-state,.loading{padding:28px 10px;color:var(--ui-muted);font-size:13px;text-align:center}.chat-workbench{display:grid;height:calc(100vh - 130px);min-height:540px;grid-template-columns:280px minmax(0,1fr) 0fr;overflow:hidden;border:1px solid var(--glass-border);border-radius:16px;background:#ffffff8a;box-shadow:var(--glass-shadow)}.chat-workbench.with-ticket{grid-template-columns:280px minmax(0,1fr) 360px}.conv-sidebar,.ticket-side{overflow:auto;border-right:1px solid var(--ui-line);background:#ffffffb3}.ticket-side{border-right:0;border-left:1px solid var(--ui-line)}.conv-search{padding:12px}.conv-group-head{display:flex;justify-content:space-between;padding:8px 12px 6px;color:var(--ui-muted);font-size:12px;font-weight:700}.conv-item{position:relative;display:flex;align-items:center;gap:9px;margin:0 8px 6px;padding:10px;border-radius:10px;cursor:pointer;transition:all .15s}.conv-item:hover,.conv-item.active{background:#2f8dfc14}.conv-item.urgent{background:#ef44440f}.guest-avatar,.head-avatar{width:32px;height:32px;flex:none;border-radius:50%;font-size:12px;font-weight:700}.ci-body{min-width:0;flex:1}.ci-name{overflow:hidden;font-size:13px;font-weight:600;text-overflow:ellipsis;white-space:nowrap}.ci-preview{overflow:hidden;color:#94a3b8;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.chat-panel{display:flex;min-width:0;flex-direction:column;background:#fafbfc}.chat-head{display:flex;align-items:center;gap:10px;padding:13px 16px;border-bottom:1px solid var(--ui-line);background:#fff}.head-info{min-width:0;flex:1}.head-name{font-weight:700}.head-meta{color:#94a3b8;font-size:11px}.chat-body{flex:1;overflow:auto;padding:16px}.chat-msg{display:flex;gap:8px;margin-bottom:12px}.chat-msg.ai,.chat-msg.staff{flex-direction:row-reverse}.bubble{max-width:min(620px,72%);padding:9px 13px;border-radius:14px;background:#fff;border:1px solid var(--ui-line);white-space:pre-wrap;word-break:break-word;font-size:13px}.chat-msg.ai .bubble{border:0;border-bottom-right-radius:4px;background:linear-gradient(135deg,#2f8dfc,#2a9dfd);color:#fff}.chat-msg.staff .bubble{border:0;border-bottom-right-radius:4px;background:linear-gradient(135deg,#f59e0b,#fb923c);color:#fff}.chat-foot{padding:12px 16px;border-top:1px solid var(--ui-line);background:#fff}.chat-input-row{display:flex;align-items:flex-end;gap:8px}#m-kefu{max-width:1180px;margin:0 auto}#m-kefu .page-title,#m-kefu .page-sub{margin-left:4px}#m-kefu .page-sub{margin-bottom:14px}#m-kefu .chat-workbench{grid-template-columns:296px minmax(0,1fr) 0fr;height:calc(100vh - 156px);min-height:640px;border-color:#e2e8f0f2;border-radius:18px;background:#ffffffeb;box-shadow:0 18px 50px #0f172a14}#m-kefu .chat-workbench.with-ticket{grid-template-columns:296px minmax(0,1fr) 340px}#m-kefu .conv-sidebar{display:flex;overflow:hidden;flex-direction:column;border-right:1px solid #e8eef6;background:#fff}#m-kefu .conv-search{padding:14px 14px 12px;border-bottom:1px solid #eef2f7}#m-kefu .conv-search input{height:40px;padding:0 14px;border-color:#e6edf5;border-radius:12px;background:#f8fbff;font-size:13px}#m-kefu .conv-group{margin-bottom:10px}#m-kefu .conv-group-head{align-items:center;padding:8px 12px;color:#3b82f6;font-size:13px}#m-kefu .conv-group-head .count{background:#eef6ff;color:#3b82f6;font-size:11px}#m-kefu .conv-item{gap:10px;width:calc(100% - 16px);margin:2px 8px;padding:10px 12px;border:1px solid transparent;border-radius:14px;text-align:left}#m-kefu .conv-item:hover{background:#f7fbff}#m-kefu .conv-item.active{border-color:#dbeafe;background:linear-gradient(135deg,#edf6ff,#f7f4ff);box-shadow:inset 3px 0 #2f8dfc}#m-kefu .conv-item .ci-avatar{display:flex;width:40px;height:40px;flex-shrink:0;align-items:center;justify-content:center;overflow:hidden;border-radius:50%;background:linear-gradient(135deg,#2f8dfc,#8b5cf6);color:#fff;font-size:14px;font-weight:600}#m-kefu .conv-item .ci-name{display:flex;align-items:center;gap:4px;padding-right:54px;color:var(--ui-text);font-size:13.5px}#m-kefu .conv-item .ci-room{color:#94a3b8;font-size:10.5px;font-weight:400}#m-kefu .conv-item .ci-preview{margin-top:2px;padding-right:54px;color:#98a5b8;font-size:12px}#m-kefu .conv-item .ci-ticket-tag{position:absolute;top:10px;right:10px;display:inline-flex;align-items:center;gap:2px;border-radius:8px;background:#eef6ff;color:#2f8dfc;font-size:10px;font-weight:600}#m-kefu .conv-item .ci-state-bar{position:absolute;left:0;top:0;bottom:0;width:3px;border-radius:2px 0 0 2px;background:transparent}#m-kefu .conv-item[data-state=human_takeover] .ci-state-bar{background:#f59e0b}#m-kefu .conv-item[data-state=urgent] .ci-state-bar{background:#ef4444}#m-kefu .conv-item[data-state=has_ticket] .ci-state-bar{background:#3b82f6}#m-kefu .conv-item[data-state=review] .ci-state-bar{background:#8b5cf6}#m-kefu .chat-panel{display:flex;min-width:0;overflow:hidden;flex-direction:column;background:#fff}#m-kefu .chat-panel-head{display:flex;min-height:68px;align-items:center;gap:12px;padding:14px 20px;border-bottom:1px solid #eef2f7;background:#fff}#m-kefu .chat-panel-head .head-avatar{display:flex;width:42px;height:42px;flex-shrink:0;align-items:center;justify-content:center;overflow:hidden;border-radius:50%;background:linear-gradient(135deg,#20c997,#2f8dfc);color:#fff;font-size:14px;font-weight:600}#m-kefu .chat-panel-head .head-info{min-width:0;flex:1}#m-kefu .chat-panel-head .head-name{font-size:15px;font-weight:600}#m-kefu .chat-panel-head .head-meta{margin-top:2px;color:#8aa0bd;font-size:12px}#m-kefu .chat-panel-head .head-actions{display:flex;flex-shrink:0;gap:6px}#m-kefu .chat-panel-head .head-actions .btn{height:38px;white-space:nowrap;border-color:#e6edf5;border-radius:12px;background:#f8fbff;color:#44546a}#m-kefu .chat-panel-body{flex:1;overflow-y:auto;padding:26px 22px;background:#fbfdff}#m-kefu .chat-panel-body .chat-empty{padding:80px 20px;color:#94a3b8;font-size:13px;text-align:center}#m-kefu .msg{display:flex;max-width:72%;flex-direction:column;margin:10px 0 18px}#m-kefu .msg-user{align-items:flex-start;margin-right:auto}#m-kefu .msg-staff{align-items:flex-end;margin-left:auto}#m-kefu .msg-bubble{padding:10px 14px;border:1px solid transparent;border-radius:16px;box-shadow:0 6px 18px #0f172a0d;font-size:13px;line-height:1.7;white-space:pre-wrap;word-break:break-word}#m-kefu .msg-user .msg-bubble{border:1px solid #e8eef6;border-bottom-left-radius:6px;background:#fff;color:#243247}#m-kefu .msg-staff .msg-bubble{border-bottom-right-radius:6px;background:linear-gradient(135deg,#2f8dfc,#377dff);color:#fff}#m-kefu .msg-time{margin-top:5px;color:#a2afc0;font-size:11px}#m-kefu .msg-time-pill{width:fit-content;margin:4px auto 14px;padding:3px 12px;border-radius:6px;background:#0f172a26;color:#fff;font-size:11px;line-height:1.6;text-align:center}#m-kefu .msg-media-img{display:block;max-width:240px;max-height:260px;border-radius:14px;object-fit:cover}#m-kefu .msg-file{display:inline-flex;min-width:190px;align-items:center;gap:10px;color:inherit}#m-kefu .msg-file .file-meta{display:flex;min-width:0;flex-direction:column}#m-kefu .msg-file .file-name{max-width:240px;overflow:hidden;font-weight:600;text-overflow:ellipsis;white-space:nowrap}#m-kefu .msg-file .file-sub{margin-top:2px;font-size:11px;opacity:.72}#m-kefu .chat-panel-foot{padding:12px 20px 16px;border-top:1px solid #eef2f7;background:#fff}#m-kefu .takeover-banner{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px;padding:6px 10px;border:1px solid #fed7aa;border-radius:12px;background:#fff7ed;color:#b45309;font-size:12px}#m-kefu .chat-input-row{align-items:center;gap:10px;min-height:48px;padding:6px 8px 6px 10px;border:1px solid #dfe7f1;border-radius:14px;background:#fff;box-shadow:0 8px 22px #0f172a0a}#m-kefu .chat-input-row textarea{flex:1;min-height:34px;max-height:96px;padding:8px 10px;border:0;background:transparent;box-shadow:none;font-size:13px;resize:none}#m-kefu .chat-input-row textarea:focus{border:0;box-shadow:none}#m-kefu .chat-input-row.is-disabled{border-color:#e8eef6;background:#f8fafc;box-shadow:none}#m-kefu .chat-input-row.is-disabled textarea{color:#94a3b8;cursor:not-allowed}#m-kefu .icon-btn{display:inline-flex;width:36px;height:36px;flex-shrink:0;align-items:center;justify-content:center;border:0;border-radius:12px;background:transparent;color:#64748b;transition:all .15s}#m-kefu .icon-btn:hover{background:#eef6ff;color:#2f8dfc}#m-kefu .icon-btn:disabled,#m-kefu .btn:disabled{opacity:.45;cursor:not-allowed;transform:none;box-shadow:none}#m-kefu .icon-btn:disabled:hover{background:transparent;color:#64748b}#m-kefu .icon-btn svg,#m-kefu .btn svg{width:16px;height:16px;flex-shrink:0}#m-kefu .chat-input-row button.send{width:44px;height:36px;padding:0;justify-content:center;border-radius:12px}#m-kefu .chat-panel-foot .shortcuts{display:flex;justify-content:flex-start;gap:6px;margin-top:10px}#m-kefu .chat-panel-foot .shortcuts .btn{border-color:#e6edf5;border-radius:12px;background:#f8fbff;color:#475569;font-size:11px;white-space:nowrap}#m-kefu .ticket-side-panel{display:flex;overflow-y:auto;flex-direction:column;border-left:1px solid #e2eaf3;background:#f7faff;transform:translate(100%);transition:transform .32s cubic-bezier(.4,0,.2,1)}#m-kefu .ticket-side-panel.open{transform:translate(0)}#m-kefu .ticket-side-panel .tsp-head{display:flex;align-items:center;justify-content:space-between;min-height:74px;padding:14px 16px 13px;border-bottom:1px solid #e2eaf3;background:#fffffff0}#m-kefu .ticket-side-panel .tsp-head h3{margin:0;color:#172033;font-size:16px;font-weight:700;line-height:1.35}#m-kefu .ticket-side-panel .tsp-head-sub{display:block;margin-top:3px;color:#7b8aa0;font-size:11px}#m-kefu .ticket-side-panel .tsp-close{display:inline-grid;width:34px;height:34px;flex:0 0 34px;place-items:center;padding:0;border:1px solid #dce6f1;border-radius:8px;background:#fff;color:#526174;transition:border-color .15s,color .15s,background .15s}#m-kefu .ticket-side-panel .tsp-close:hover{border-color:#8ebcf2;background:#f1f7ff;color:#1d6fce}#m-kefu .ticket-side-panel .tsp-close svg{width:17px;height:17px}#m-kefu .ticket-side-panel .tsp-body{flex:1;overflow-y:auto;padding:14px 16px 16px}#m-kefu .ticket-side-panel .tsp-empty{display:flex;min-height:220px;align-items:center;justify-content:center;flex-direction:column;gap:10px;color:#8a98ac;font-size:12px}#m-kefu .ticket-side-panel .tsp-empty-icon{display:grid;width:42px;height:42px;place-items:center;border:1px solid #dbe7f5;border-radius:8px;background:#fff;color:#78a7dc}#m-kefu .ticket-side-panel .tsp-empty-icon svg{width:22px;height:22px}#m-kefu .ticket-side-panel .tsp-guest{display:flex;align-items:center;gap:10px;min-height:70px;padding:12px;border:1px solid #dce8f5;border-radius:8px;background:#fff}#m-kefu .ticket-side-panel .tsp-guest-avatar{display:grid;width:38px;height:38px;flex:0 0 38px;place-items:center;border-radius:8px;background:#e7f1ff;color:#206dc3;font-size:14px;font-weight:700}#m-kefu .conv-item .ci-avatar img,#m-kefu .chat-panel-head .head-avatar img,#m-kefu .ticket-side-panel .tsp-guest-avatar img{display:block;width:100%;height:100%;border-radius:inherit;object-fit:cover}#m-kefu .ticket-side-panel .tsp-guest-main{min-width:0;flex:1}#m-kefu .ticket-side-panel .tsp-guest-name{overflow:hidden;color:#243249;font-size:14px;font-weight:700;text-overflow:ellipsis;white-space:nowrap}#m-kefu .ticket-side-panel .tsp-guest-meta{display:flex;flex-wrap:wrap;gap:0 7px;margin-top:4px;color:#8594a9;font-size:11px}#m-kefu .ticket-side-panel .tsp-guest-meta span+span:before{margin-right:7px;color:#c3cedb;content:"·"}#m-kefu .ticket-side-panel .tsp-ticket-total,#m-kefu .ticket-side-panel .tsp-section-count{display:inline-grid;min-width:22px;height:22px;place-items:center;border-radius:11px;background:#e8f2ff;color:#2874c8;font-size:11px;font-weight:700}#m-kefu .ticket-side-panel .tsp-section{margin-top:18px}#m-kefu .ticket-side-panel .tsp-section-head{display:flex;align-items:center;justify-content:space-between;min-height:22px;margin-bottom:8px}#m-kefu .ticket-side-panel .tsp-label{color:#5e6e84;font-size:11px;font-weight:700;letter-spacing:0}#m-kefu .ticket-side-panel .tsp-list{display:grid;gap:7px}#m-kefu .ticket-side-panel .tsp-ticket{position:relative;display:flex;width:100%;min-height:78px;align-items:flex-start;gap:10px;overflow:hidden;padding:10px 10px 10px 12px;border:1px solid #dfe8f2;border-radius:8px;background:#fff;color:inherit;text-align:left;transition:border-color .15s,box-shadow .15s,background .15s}#m-kefu .ticket-side-panel .tsp-ticket:hover{border-color:#9bc7f5;background:#fbfdff}#m-kefu .ticket-side-panel .tsp-ticket.selected{border-color:#74b0ef;background:#f4f9ff;box-shadow:0 4px 12px #2f8dfc1a}#m-kefu .ticket-side-panel .tsp-ticket-bar{width:3px;align-self:stretch;flex:0 0 3px;margin:-10px 0 -10px -12px;background:#8cb7e5}#m-kefu .ticket-side-panel .tsp-ticket.urgent .tsp-ticket-bar,#m-kefu .ticket-side-panel .tsp-ticket.overdue .tsp-ticket-bar{background:#e15656}#m-kefu .ticket-side-panel .tsp-ticket-content{display:grid;min-width:0;flex:1;gap:3px}#m-kefu .ticket-side-panel .tsp-ticket-topline,#m-kefu .ticket-side-panel .tsp-ticket-meta{display:flex;min-width:0;align-items:center;gap:6px}#m-kefu .ticket-side-panel .tsp-ticket-kind{color:#4874a2;font-size:10px;font-weight:700}#m-kefu .ticket-side-panel .tsp-ticket-id{color:#a1afc0;font-size:10px}#m-kefu .ticket-side-panel .tsp-ticket-title{overflow:hidden;color:#26354b;font-size:12.5px;font-weight:700;line-height:1.4;text-overflow:ellipsis;white-space:nowrap}#m-kefu .ticket-side-panel .tsp-ticket-meta{color:#8a99ac;font-size:10.5px}#m-kefu .ticket-side-panel .tsp-ticket-meta span+span:before{margin-right:6px;color:#c5d0dc;content:"·"}#m-kefu .ticket-side-panel .tsp-ticket-priority{flex:0 0 auto;margin-top:1px;padding:2px 6px;border-radius:10px;font-size:10px;font-weight:700;line-height:1.4}#m-kefu .ticket-side-panel .tsp-ticket-priority.gray{background:#eef3f8;color:#64748b}#m-kefu .ticket-side-panel .tsp-ticket-priority.blue{background:#e8f2ff;color:#2874c8}#m-kefu .ticket-side-panel .tsp-ticket-priority.warn{background:#fff5da;color:#c47d08}#m-kefu .ticket-side-panel .tsp-ticket-priority.danger{background:#fff0f0;color:#d54444}#m-kefu .ticket-side-panel .tsp-section-detail{padding-top:14px;border-top:1px solid #e2eaf3}#m-kefu .ticket-side-panel .tsp-detail-title{color:#202f45;font-size:14px;font-weight:700;line-height:1.5}#m-kefu .ticket-side-panel .tsp-detail-tags{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}#m-kefu .ticket-side-panel .tsp-detail-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin:12px 0 0}#m-kefu .ticket-side-panel .tsp-detail-grid div{min-width:0;padding:8px 9px;border:1px solid #e2eaf3;border-radius:8px;background:#ffffffb3}#m-kefu .ticket-side-panel .tsp-detail-grid dt{margin:0;color:#8a99ac;font-size:10px}#m-kefu .ticket-side-panel .tsp-detail-grid dd{overflow:hidden;margin:3px 0 0;color:#334258;font-size:11.5px;font-weight:600;text-overflow:ellipsis;white-space:nowrap}#m-kefu .ticket-side-panel .tsp-detail-grid dd.is-overdue,#m-kefu .ticket-side-panel .tsp-overdue{color:#d54444}#m-kefu .ticket-side-panel .tsp-overdue{font-size:10px;font-weight:700}#m-kefu .ticket-side-panel .tsp-all-tickets{display:inline-flex;width:100%;min-height:36px;align-items:center;justify-content:center;gap:6px;margin-top:18px;border:1px solid #bfd9f5;border-radius:8px;background:#fff;color:#2874c8;font-size:12px;font-weight:700;transition:background .15s,border-color .15s}#m-kefu .ticket-side-panel .tsp-all-tickets:hover{border-color:#79b5ef;background:#f1f8ff}#m-kefu .ticket-side-panel .tsp-all-tickets svg{width:14px;height:14px}#m-kefu .ticket-side-panel.trace{background:#f8fbff}#m-kefu .trace-body{padding:14px}#m-kefu .trace-summary{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin-bottom:12px}#m-kefu .trace-summary div{min-width:0;padding:10px;border:1px solid #dce8f5;border-radius:8px;background:#fff}#m-kefu .trace-summary span{display:block;margin-bottom:4px;color:#7b8aa0;font-size:11px}#m-kefu .trace-summary strong{display:block;overflow:hidden;color:#22304a;font-size:12px;text-overflow:ellipsis;white-space:nowrap}#m-kefu .trace-step-list{display:grid;gap:10px}#m-kefu .trace-step{overflow:hidden;border:1px solid #dce8f5;border-radius:10px;background:#fff;box-shadow:0 6px 18px #0f172a0a}#m-kefu .trace-step-top{display:flex;width:100%;min-height:64px;align-items:center;gap:8px;padding:11px 10px;border:0;background:transparent;color:#22304a;font:inherit;text-align:left}#m-kefu .trace-step-top:hover{background:#f4f8ff}#m-kefu .trace-step-index{display:inline-grid;width:24px;height:24px;flex:0 0 24px;place-items:center;border-radius:8px;background:#2f8dfc1f;color:#206dc3;font-size:12px;font-weight:800}#m-kefu .trace-step-main{min-width:0;flex:1}#m-kefu .trace-step-name,#m-kefu .trace-step-meta{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}#m-kefu .trace-step-name{font-size:13px;font-weight:700}#m-kefu .trace-step-meta{color:#7b8aa0;font-size:11px}#m-kefu .trace-step-decision{max-width:92px;overflow:hidden;padding:3px 7px;border-radius:999px;background:#0f172a0f;color:#6b7a90;font-size:10px;text-overflow:ellipsis;white-space:nowrap}#m-kefu .trace-step-json{border-top:1px solid #e8eef6;padding:10px}#m-kefu .trace-json-title{margin:6px 0;color:#7b8aa0;font-size:12px;font-weight:700}#m-kefu .trace-step-json pre{overflow:auto;max-height:220px;margin:0;padding:10px;border-radius:8px;background:#172033;color:#e2e8f0;font-size:12px;line-height:1.55;white-space:pre-wrap;word-break:break-word}.ticket-side{padding:14px}.modal-mask{position:fixed;top:0;right:0;bottom:0;left:0;z-index:900;display:flex;align-items:center;justify-content:center;background:#0f172a5c;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.modal{width:min(680px,calc(100vw - 32px));max-height:88vh;overflow:auto;border-radius:16px;background:#fff;box-shadow:0 20px 60px #0000002e}.wide-modal{width:min(920px,calc(100vw - 32px))}.modal-head{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--ui-line)}.modal-head h3{margin:0;font-size:16px}.modal-body{padding:20px}.hotel-ant-modal .ant-modal-content{overflow:hidden;border-radius:16px;box-shadow:0 20px 60px #0000002e}.hotel-ant-modal .ant-modal-header{margin:0;padding:16px 20px;border-bottom:1px solid var(--ui-line)}.hotel-ant-modal .ant-modal-title{color:var(--ui-text);font-size:16px;font-weight:700}.hotel-ant-modal .ant-modal-body{padding:0}.modal-close{border:0;background:none;color:#94a3b8;font-size:22px}.form-row{display:flex;align-items:flex-start;gap:12px;margin-bottom:14px}.form-row label{width:96px;flex:none;padding-top:8px;color:#475569;font-size:13px}.form-row .input,.form-row .select,.form-row .textarea,.form-row .ant-form-date,.form-row .ant-form-time,.form-row .ant-form-select,.form-row .ant-inline-check{flex:1;min-width:0}.form-row .ant-inline-check{padding-top:8px}.form-static{min-height:34px;flex:1;padding:8px 0;color:var(--ui-text);font-size:13px;line-height:1.4}.hotel-profile-card{padding:18px 22px 22px}.hotel-profile-card .card-title{margin-bottom:18px;font-size:15px;font-weight:600}.hotel-profile-form{max-width:960px}.hotel-profile-form .form-row{align-items:center;gap:18px;margin-bottom:14px}.hotel-profile-form .form-row label{width:112px;padding-top:0;color:#475569;font-size:13px;font-weight:500}.hotel-profile-form .form-row .input,.hotel-profile-form .form-row .ant-form-select{min-height:36px;border-color:#e2e8f0;border-radius:8px;padding:8px 10px;font-size:13px}.ant-message{top:72px}.ant-modal-confirm .ant-modal-content{border-radius:14px}.modal-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:14px}.inline-check{width:auto!important;display:inline-flex;align-items:center;gap:8px;padding-top:0!important;color:var(--ui-text)!important}.editor-row{align-items:stretch}.editor-row .textarea{width:100%;min-height:74px;margin:8px 0 10px}.checkbox-grid{display:flex;flex-wrap:wrap;gap:8px}.check-chip{display:inline-flex;align-items:center;gap:6px;padding:6px 10px;border:1px solid var(--ui-line);border-radius:999px;background:#f8fafc;color:#475569;font-size:12px}.img-pool-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(210px,1fr));gap:14px}.img-pool-card{position:relative;padding:12px;border:1px solid #e2e8f0;border-radius:10px;background:#fffffff0;cursor:pointer;transition:border-color .18s ease,box-shadow .18s ease,transform .18s ease}.img-pool-card:hover{border-color:var(--ui-blue);box-shadow:0 10px 28px #2f8dfc1f;transform:translateY(-1px)}.img-pool-thumb{position:relative;display:flex;align-items:center;justify-content:center;aspect-ratio:16 / 10;margin-bottom:8px;border-radius:8px;overflow:hidden;color:#ffffffb8;font-weight:800}.img-pool-thumb.orange{background:linear-gradient(135deg,#fed7aa,#fde68a)}.img-pool-thumb.blue{background:linear-gradient(135deg,#dbeafe,#bfdbfe)}.img-pool-thumb.purple{background:linear-gradient(135deg,#e9d5ff,#c4b5fd)}.img-pool-thumb.pink{background:linear-gradient(135deg,#fce7f3,#fbcfe8)}.img-pool-thumb.green{background:linear-gradient(135deg,#d1fae5,#a7f3d0)}.img-pool-thumb.gray{background:linear-gradient(135deg,#e5e7eb,#d1d5db)}.pool-thumb-icon{font-size:28px}.pool-name{color:var(--ui-text);font-size:14px;font-weight:700}.pool-desc{min-height:36px;margin-top:4px;color:#64748b;font-size:12px;line-height:1.5}.pool-meta{display:flex;justify-content:space-between;gap:10px;margin-top:8px;color:#94a3b8;font-size:11px}.danger-link{color:#ef4444}.table-cover,.cover-empty{width:52px;height:38px;border-radius:6px}.table-cover{object-fit:cover}.cover-empty{display:inline-flex;align-items:center;justify-content:center;background:#f1f5f9;color:#94a3b8;font-size:11px}.upload-zone{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:4px;min-height:116px;margin-bottom:16px;border:1px dashed #bfdbfe;border-radius:12px;background:#f8fbff;color:#64748b;cursor:pointer}.upload-zone input{display:none}.upload-zone b{color:#2563eb}.img-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:12px}.img-item{position:relative;aspect-ratio:1 / .74;overflow:hidden;border-radius:10px;background:#f1f5f9}.img-item img{width:100%;height:100%;object-fit:cover}.img-del{position:absolute;top:6px;right:6px;width:24px;height:24px;border:0;border-radius:50%;background:#ef4444eb;color:#fff}.sub-card{margin-top:18px;padding-top:18px;border-top:1px solid var(--ui-line)}.config-hint{margin:0 0 14px;padding:12px 14px;border:1px solid #bae6fd;border-radius:8px;background:#f0f9ff;color:#0c4a6e;font-size:13px;line-height:1.65}.room-config-editor{margin-bottom:12px;padding:12px;border:1px solid var(--ui-line);border-radius:10px;background:#fff}.room-config-foot{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:8px;color:var(--ui-muted);font-size:12px}.monospace{font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,monospace}.faq-cell{display:grid;gap:4px;min-width:360px;max-width:620px}.faq-question{color:var(--ui-text);font-size:13px;font-weight:700;line-height:1.45}.faq-answer{display:block;overflow:hidden;max-width:560px;color:#94a3b8;font-size:11px;font-weight:400;line-height:1.45;white-space:nowrap;text-overflow:ellipsis}.faq-keywords{display:inline-block;max-width:120px;overflow:hidden;color:#64748b;font-size:11px;line-height:1.5;vertical-align:middle;white-space:nowrap;text-overflow:ellipsis}.faq-table-wrap table th:nth-child(1),.faq-table-wrap table td:nth-child(1){width:52%}.faq-table-wrap table th:nth-child(3),.faq-table-wrap table td:nth-child(3){width:120px}.faq-table-wrap table th:nth-child(4),.faq-table-wrap table td:nth-child(4){width:70px}.faq-table-wrap table th:last-child,.faq-table-wrap table td:last-child{width:130px;white-space:nowrap}.analytics-metrics{grid-template-columns:repeat(6,minmax(0,1fr))}.analytics-metrics .metric:nth-child(1):before{background:radial-gradient(circle,rgba(47,141,252,.18),transparent 70%)}.analytics-metrics .metric:nth-child(2):before{background:radial-gradient(circle,rgba(34,197,94,.2),transparent 70%)}.analytics-metrics .metric:nth-child(3):before,.analytics-metrics .metric:nth-child(4):before{background:radial-gradient(circle,rgba(245,158,11,.2),transparent 70%)}.analytics-metrics .metric:nth-child(5):before{background:radial-gradient(circle,rgba(139,92,246,.18),transparent 70%)}.analytics-metrics .metric:nth-child(6):before{background:radial-gradient(circle,rgba(6,182,212,.18),transparent 70%)}.analytics-metrics .metric:after{position:absolute;right:14px;top:16px;width:40px;height:40px;border:1px solid rgba(47,141,252,.08);border-radius:50%;background:#2f8dfc0f;content:""}.analytics-metrics .metric .metric-icon{position:absolute;right:22px;top:24px;width:24px;height:24px;z-index:2;color:var(--metric-icon-color, #2f8dfc);pointer-events:none}.analytics-metrics .metric .metric-icon svg{display:block;width:24px;height:24px}.boss-review-card{margin-bottom:12px}.boss-panel{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:14px;align-items:stretch}.boss-kpi-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}.boss-card{padding:16px 18px;border:1px solid var(--glass-border);border-radius:14px;background:var(--glass-bg);box-shadow:0 4px 16px #1e32500a}.boss-card .label{margin-bottom:8px;color:var(--ui-muted);font-size:12px}.boss-card .value{color:var(--ui-text);font-size:25px;font-weight:700;line-height:1}.boss-card .value.warn{color:#d97706}.boss-card .value.good{color:#16a34a}.boss-card .value.bad{color:#dc2626}.boss-card .sub{margin-top:6px;color:#94a3b8;font-size:11px}.boss-flow{min-height:100%;padding:14px;border:1px solid var(--ui-line);border-radius:12px;background:#fff}.boss-flow-row{display:grid;grid-template-columns:86px 1fr 42px;gap:10px;align-items:center;margin:10px 0 16px;color:#475569;font-size:12px}.boss-flow-row small{grid-column:2 / 4;margin-top:-8px;color:#94a3b8;font-size:11px}.boss-flow-bar{height:8px;overflow:hidden;border-radius:999px;background:#f1f5f9}.boss-flow-fill{height:100%;border-radius:999px;background:linear-gradient(90deg,#2f8dfc,#22c55e)}.boss-flow-fill.warn{background:#f59e0b}.boss-flow-fill.bad{background:#dc2626}.category-chart{min-height:280px;display:flex;flex-direction:column;justify-content:center;gap:8px}.category-row{display:flex;align-items:center;gap:8px}.category-dot{width:12px;height:12px;flex:0 0 auto;border-radius:3px}.category-name{min-width:58px;font-size:12px}.category-bar{flex:1;height:20px;overflow:hidden;border-radius:4px;background:#f1f5f9}.category-bar div{height:100%;border-radius:4px;transition:width .5s}.category-row b{min-width:36px;text-align:right;font-size:13px}.funnel-chart{min-height:200px;display:flex;align-items:flex-end;justify-content:space-between;gap:12px;padding:16px 0}.funnel-step{flex:1;text-align:center}.funnel-count{margin-bottom:4px;font-size:18px;font-weight:700}.funnel-bar{width:60%;margin:0 auto;border-radius:8px 8px 4px 4px}.funnel-name{margin-top:6px;color:var(--ui-muted);font-size:12px}.funnel-rate{min-height:14px;color:#2f8dfc;font-size:11px;font-weight:700}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap}.ops-agent-page{min-height:100vh;height:100dvh;display:grid;grid-template-columns:228px minmax(0,1fr);overflow:hidden;background:linear-gradient(90deg,#ffffff 0 228px,transparent 228px),linear-gradient(115deg,#f8fbff,#eef5ff 48%,#f7fbff);color:#253248}.ops-agent-sidebar{min-height:0;display:flex;flex-direction:column;border-right:1px solid #dfe7f3;background:#ffffffdb;box-shadow:12px 0 28px #2e436e0a}.ops-agent-brand{padding:32px 26px 28px;color:#1f2937;font-size:24px;font-weight:900;letter-spacing:0}.ops-agent-nav{display:flex;flex:1;flex-direction:column;gap:12px;padding:0 18px}.ops-agent-nav-item{min-height:52px;display:flex;align-items:center;gap:13px;border:1px solid transparent;border-radius:14px;padding:0 14px;background:transparent;color:#334155;font-size:15px;font-weight:800;line-height:1.2;text-align:left;transition:background .18s,border-color .18s,color .18s,box-shadow .18s}.ops-agent-nav-item:hover,.ops-agent-nav-item:focus-visible{border-color:#d8e5f8;background:#f7fbff;color:#2634d9;outline:none}.ops-agent-nav-item.active{border-color:#e4ebff;background:linear-gradient(135deg,#f2f5ff,#eef8ff);color:#5b63f1;box-shadow:0 12px 24px #5362dc14}.ops-agent-nav-icon,.ops-agent-shortcut-icon{width:22px;height:22px;flex:0 0 22px;display:grid;place-items:center}.ops-agent-nav-icon svg,.ops-agent-shortcut-icon svg,.ops-agent-top-action svg,.ops-agent-send svg,.ops-agent-input-tool svg,.ops-agent-history-delete svg{width:20px;height:20px;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;fill:none}.ops-agent-user{min-height:68px;display:grid;grid-template-columns:42px minmax(0,1fr) auto;align-items:center;gap:10px;margin:22px 18px 18px;border:1px solid #e3ebf7;border-radius:14px;padding:12px 13px;background:#fff}.ops-agent-user-avatar{width:42px;height:42px;display:grid;place-items:center;border:3px solid #d9ebff;border-radius:50%;background:#f0d8df;color:#42526b;font-size:14px;font-weight:900}.ops-agent-user-body{min-width:0;display:grid;gap:2px}.ops-agent-user-body strong,.ops-agent-history-main strong,.ops-agent-skill strong,.ops-agent-model-card strong{overflow:hidden;color:#243047;text-overflow:ellipsis;white-space:nowrap}.ops-agent-user-body span,.ops-agent-history-main span,.ops-agent-skill span,.ops-agent-model-card span,.ops-agent-panel-head p,.ops-agent-upload span{color:#64748b;font-size:12px}.ops-agent-logout{min-height:34px;border:0;background:transparent;color:#334155;font-size:13px;font-weight:800}.ops-agent-stage{position:relative;min-width:0;min-height:0;display:flex;flex-direction:column;overflow:hidden}.ops-agent-topbar{min-height:76px;display:flex;align-items:center;justify-content:space-between;padding:20px 38px 10px}.ops-agent-model-pill{min-height:48px;display:inline-flex;align-items:center;gap:10px;border:1px solid #dfe8f7;border-radius:14px;padding:7px 16px 7px 11px;background:#ffffffeb;color:#263349;box-shadow:0 10px 24px #34436e12;font-size:15px;font-weight:900}.ops-agent-model-pill svg{width:17px;height:17px;stroke:currentColor;stroke-width:2;fill:none}.ops-agent-model-ring{width:32px;height:32px;border:4px solid #8078ff;border-radius:50%;background:#72d1f3;box-shadow:inset 0 0 0 1px #ffffffa6}.ops-agent-top-action{width:44px;height:44px;display:grid;place-items:center;border:1px solid #dce7f7;border-radius:14px;background:#fff;color:#4f5df0;box-shadow:0 10px 24px #34436e12}.ops-agent-chat{min-height:0;flex:1;display:flex;flex-direction:column}.ops-agent-stream{min-height:0;flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:14px;padding:20px 48px 14px}.ops-agent-welcome{width:min(520px,100%);margin:auto;text-align:center}.ops-agent-welcome-mark{width:54px;height:54px;display:grid;place-items:center;margin:0 auto 14px;border-radius:16px;background:linear-gradient(135deg,#5f6af5,#19b6c9);color:#fff;box-shadow:0 14px 28px #4257d629;font-size:20px;font-weight:900}.ops-agent-welcome h1{margin:0 0 6px;color:#243047;font-size:24px;line-height:1.25}.ops-agent-welcome p{margin:0;color:#64748b;font-size:14px;line-height:1.7}.ops-agent-message{display:flex;align-items:flex-end;gap:12px}.ops-agent-message.user{justify-content:flex-end}.ops-agent-message.ai{justify-content:flex-start}.ops-agent-avatar{width:36px;height:36px;flex:0 0 36px;display:grid;place-items:center;border-radius:12px;font-size:12px;font-weight:900}.ops-agent-avatar.ai{background:linear-gradient(135deg,#5f6af5,#19b6c9);color:#fff}.ops-agent-avatar.user{background:#e8eef7;color:#42526b}.ops-agent-bubble{max-width:min(720px,72%);padding:13px 17px;border:1px solid #e1eaf6;border-radius:15px;background:#fffffff0;color:#243047;box-shadow:0 12px 26px #293a660f;font-size:15px;line-height:1.68;white-space:pre-wrap;word-break:break-word}.ops-agent-message.user .ops-agent-bubble{border-color:transparent;background:linear-gradient(135deg,#5f6af5,#8b7cf6);color:#fff}.ops-agent-composer{width:min(1040px,calc(100% - 72px));margin:0 auto 20px}.ops-agent-shortcuts{display:flex;flex-wrap:wrap;justify-content:center;gap:8px;margin-bottom:8px}.ops-agent-shortcut{min-height:44px;display:inline-flex;align-items:center;gap:8px;border:1px solid #dfe8f7;border-radius:11px;padding:0 14px;background:#ffffffeb;color:#334155;box-shadow:0 7px 15px #2d416e0d;font-size:14px;font-weight:800}.ops-agent-shortcut:hover,.ops-agent-shortcut:focus-visible,.ops-agent-shortcut.active{border-color:#bfc9ff;background:#f3f6ff;color:#4f5df0;outline:none}.ops-agent-input-shell{min-height:96px;display:grid;grid-template-columns:48px minmax(0,1fr) 52px;align-items:center;gap:10px;border:1px solid #dfe7f3;border-radius:20px;padding:14px 18px;background:#fffffff5;box-shadow:0 16px 34px #495fa01a}.ops-agent-input-tool,.ops-agent-send{display:grid;place-items:center;border:1px solid #e1eaf6;background:#fff}.ops-agent-input-tool{width:44px;height:44px;border-radius:13px;color:#5b63f1}.ops-agent-input-shell textarea{width:100%;max-height:108px;min-height:44px;resize:none;border:0;background:transparent;color:#243047;outline:none;font-size:16px;line-height:1.55}.ops-agent-input-shell textarea::placeholder{color:#7b8494}.ops-agent-send{width:52px;height:52px;border-color:transparent;border-radius:16px;background:linear-gradient(135deg,#6a63f6,#9b8cf8);color:#fff;box-shadow:0 12px 22px #5f6af533}.ops-agent-send:disabled{cursor:not-allowed;opacity:.48;box-shadow:none}.ops-agent-panel{min-height:0;overflow-y:auto;padding:18px 38px 38px}.ops-agent-panel-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:16px}.ops-agent-panel-head h1{margin:0 0 4px;color:#243047;font-size:24px;line-height:1.25}.ops-agent-panel-head p{margin:0}.ops-agent-panel-actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:8px}.ops-agent-outline,.ops-agent-primary{min-height:44px;border-radius:10px;padding:0 16px;font-size:13px;font-weight:800}.ops-agent-outline{border:1px solid #dce7f7;background:#fff;color:#334155}.ops-agent-primary{border:0;background:linear-gradient(135deg,#5f6af5,#19b6c9);color:#fff;box-shadow:0 12px 24px #4257d629}.ops-agent-upload,.ops-agent-form-grid,.ops-agent-platforms,.ops-agent-history,.ops-agent-skill-grid,.ops-agent-model-grid{border:1px solid #dfe7f3;border-radius:14px;background:#ffffffeb;box-shadow:0 12px 28px #293a660d}.ops-agent-upload{display:grid;grid-template-columns:minmax(160px,1fr) minmax(240px,1.4fr) auto;align-items:center;gap:12px;margin-bottom:14px;padding:14px}.ops-agent-upload div{display:grid;gap:2px}.ops-agent-file{min-width:0;width:100%;color:#475569}.ops-agent-form-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;padding:16px}.ops-agent-field{min-width:0;display:grid;gap:7px}.ops-agent-field.full{grid-column:1 / -1}.ops-agent-field span,.ops-agent-platform span{color:#526071;font-size:12px;font-weight:800}.ops-agent-field input,.ops-agent-platform input{width:100%;min-height:44px;border:1px solid #dfe7f3;border-radius:10px;padding:0 12px;background:#fbfdff;color:#243047;outline:none;font-size:13px}.ops-agent-field input:focus,.ops-agent-platform input:focus,.ops-agent-input-shell:focus-within{border-color:#9aa5ff;box-shadow:0 0 0 3px #5f6af51a}.ops-agent-platforms{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:12px;margin-top:14px;padding:16px}.ops-agent-platform{min-width:0;display:grid;gap:7px}.ops-agent-skill-grid,.ops-agent-model-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;padding:16px}.ops-agent-skill,.ops-agent-model-card{min-width:0;min-height:124px;display:grid;align-content:start;gap:8px;border:1px solid #e2eaf6;border-radius:12px;padding:14px;background:#fff;text-align:left}.ops-agent-skill:hover,.ops-agent-skill:focus-visible,.ops-agent-skill.active,.ops-agent-model-card.active{border-color:#bec9ff;background:#f7f9ff;outline:none}.ops-agent-skill-icon,.ops-agent-model-card-mark{width:34px;height:34px;display:grid;place-items:center;border-radius:10px;background:#edf7ff;color:#4f5df0}.ops-agent-skill-icon svg{width:19px;height:19px;stroke:currentColor}.ops-agent-skill span{overflow:hidden;display:-webkit-box;line-height:1.55;-webkit-box-orient:vertical;-webkit-line-clamp:2;white-space:normal}.ops-agent-model-card-mark{background:linear-gradient(135deg,#5f6af5,#19b6c9);color:#fff;font-size:12px;font-weight:900}.ops-agent-history{display:grid;gap:8px;padding:12px}.ops-agent-history-item{min-width:0;display:grid;grid-template-columns:minmax(0,1fr) 44px;align-items:center;gap:8px;border:1px solid #e4ecf7;border-radius:12px;padding:9px;background:#fff}.ops-agent-history-main{min-width:0;display:grid;gap:4px;border:0;background:transparent;text-align:left}.ops-agent-history-delete{width:44px;height:44px;display:grid;place-items:center;border:1px solid #fee2e2;border-radius:10px;background:#fff7f7;color:#dc2626}.ops-agent-empty-row{padding:28px 16px;color:#64748b;text-align:center}@media (max-width: 1180px){.ops-agent-page{grid-template-columns:208px minmax(0,1fr);background:linear-gradient(90deg,#ffffff 0 208px,transparent 208px),linear-gradient(115deg,#f8fbff,#eef5ff 48%,#f7fbff)}.ops-agent-nav{padding:0 14px}.ops-agent-user{margin-right:14px;margin-left:14px}.ops-agent-stream{padding-right:28px;padding-left:28px}.ops-agent-composer{width:min(100% - 44px,940px)}.ops-agent-panel{padding-right:28px;padding-left:28px}.ops-agent-form-grid,.ops-agent-skill-grid,.ops-agent-model-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.ops-agent-platforms{grid-template-columns:repeat(3,minmax(0,1fr))}}@media (max-width: 760px){.ops-agent-page{height:auto;min-height:100vh;display:block;overflow:auto;background:linear-gradient(115deg,#f8fbff,#eef5ff 52%,#f7fbff)}.ops-agent-sidebar{position:sticky;top:0;z-index:40;display:grid;grid-template-columns:auto minmax(0,1fr);gap:8px;min-height:auto;border-right:0;border-bottom:1px solid #dfe7f3;padding:10px 12px}.ops-agent-brand{padding:0 4px;align-self:center;font-size:22px}.ops-agent-nav{flex-direction:row;gap:8px;overflow-x:auto;padding:0}.ops-agent-nav-item{min-height:44px;flex:0 0 auto;border-radius:12px;padding:0 12px;font-size:14px;white-space:nowrap}.ops-agent-nav-icon{width:20px;height:20px;flex-basis:20px}.ops-agent-user{grid-column:1 / -1;min-height:58px;grid-template-columns:38px minmax(0,1fr) auto;margin:2px 0 0;border-radius:14px;padding:8px 10px}.ops-agent-user-avatar{width:38px;height:38px}.ops-agent-stage{min-height:calc(100vh - 132px)}.ops-agent-topbar{min-height:64px;padding:10px 14px}.ops-agent-model-pill{min-height:46px;border-radius:14px;font-size:14px}.ops-agent-model-ring{width:30px;height:30px}.ops-agent-stream{min-height:340px;padding:16px 14px}.ops-agent-bubble{max-width:82%;font-size:15px}.ops-agent-composer{width:calc(100% - 24px);margin-bottom:12px}.ops-agent-shortcuts{justify-content:flex-start;overflow-x:auto;flex-wrap:nowrap;padding-bottom:4px}.ops-agent-shortcut{flex:0 0 auto;font-size:13px}.ops-agent-input-shell{min-height:92px;grid-template-columns:44px minmax(0,1fr) 48px;border-radius:18px;padding:12px}.ops-agent-input-tool{width:42px;height:42px}.ops-agent-input-shell textarea{font-size:16px}.ops-agent-send{width:48px;height:48px}.ops-agent-panel{padding:14px}.ops-agent-panel-head{display:grid}.ops-agent-upload,.ops-agent-form-grid,.ops-agent-platforms,.ops-agent-skill-grid,.ops-agent-model-grid{grid-template-columns:1fr}}.ops-chat-pane{height:calc(100vh - 210px);display:flex;flex-direction:column;overflow:hidden;border:1px solid var(--ui-line);border-top:none;border-radius:0 0 12px 12px;background:#fff}.ops-chat-stream{flex:1;min-height:0;overflow-y:auto;display:flex;flex-direction:column;gap:12px;padding:16px 20px}.ops-welcome-inline{padding:30px 0;color:var(--ui-muted);text-align:center;font-size:13px}.ops-welcome-inline>div:first-child{margin-bottom:4px;color:var(--ui-text);font-size:14px;font-weight:600}.ops-msg{display:flex;width:100%}.ops-msg.user{justify-content:flex-end;padding-right:38px}.ops-msg.ai{justify-content:flex-start;padding-left:38px}.ops-msg-avatar{width:46px;height:46px;flex:0 0 auto;display:flex;align-items:center;justify-content:center;border-radius:17px;font-weight:900}.ops-msg-avatar.user{margin-left:10px;background:#e2e8f0;color:#7c5b45}.ops-msg-avatar.ai{margin-right:14px;background:linear-gradient(135deg,#7c83ff,#7bd3ff);color:#fff;box-shadow:0 18px 36px #6366f133}.ops-bubble{max-width:min(780px,72%);padding:18px 24px;border-radius:22px;box-shadow:0 18px 45px #0f172a12;font-size:17px;line-height:1.8;white-space:pre-wrap;word-break:break-word}.ops-msg.user .ops-bubble{border-bottom-right-radius:8px;background:linear-gradient(135deg,#7476ff,#8e7bff);color:#fff;font-weight:800}.ops-msg.ai .ops-bubble{border:1px solid #e8edf7;border-bottom-left-radius:8px;background:#fffffff0;color:#263348}.ops-skill-bar{display:flex;flex-wrap:wrap;align-items:center;gap:6px;padding:8px 12px;border-top:1px solid var(--ui-line);background:#f8f9fb}.ops-skill-bar span{margin-right:4px;color:var(--ui-muted);font-size:12px;white-space:nowrap}.ops-skill-chip{border:1px solid #e2e8f0;border-radius:999px;padding:5px 10px;background:#fff;color:#475569;font-size:12px}.ops-skill-chip.active{border-color:#7c83ff;background:#f1f3ff;color:#4f46e5;font-weight:700}.ops-input-row{display:flex;align-items:flex-end;gap:8px;padding:12px 16px;border-top:1px solid var(--ui-line);background:#fafbfc}.ops-input-row textarea{flex:1;max-height:100px;min-height:40px;resize:none;border:1px solid var(--ui-line);border-radius:10px;padding:10px 12px;outline:none;font:inherit;font-size:13px}.ops-input-row button{border:0;border-radius:10px;padding:10px 20px;background:#2f8dfc;color:#fff;cursor:pointer;font-size:13px;font-weight:700;white-space:nowrap}.ops-hotel-page{max-width:1180px;margin:0 auto;padding:24px 28px 36px;overflow-y:auto}.ops-hotel-toolbar{display:flex;align-items:flex-start;justify-content:space-between;gap:24px;margin-bottom:20px}.ops-hotel-eyebrow{margin-bottom:6px;color:#686df6;font-size:11px;font-weight:700;letter-spacing:.12em;text-transform:uppercase}.ops-hotel-title{margin:0;color:#172033;font-size:24px;line-height:1.25}.ops-hotel-subtitle{margin:8px 0 0;color:#7b879b;font-size:13px;line-height:1.7}.ops-hotel-actions{flex-shrink:0;display:flex;align-items:center;gap:12px;padding-top:4px}.ops-hotel-status{color:#94a3b8;font-size:12px;white-space:nowrap}.ops-hotel-save{border:0;border-radius:10px;padding:10px 18px;background:linear-gradient(135deg,#686df6,#4c9dff);color:#fff;box-shadow:0 8px 18px #5869f038;cursor:pointer;font-size:13px;font-weight:700}.ops-hotel-layout{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(300px,.65fr);gap:16px;align-items:start}.ops-hotel-card{border:1px solid #e8edf6;border-radius:18px;padding:20px;background:#ffffffe6;box-shadow:0 12px 32px #2d416e0f}.ops-hotel-card+.ops-hotel-card{margin-top:16px}.ops-hotel-card-head{display:flex;align-items:center;gap:11px;margin-bottom:18px}.ops-hotel-card-icon{width:34px;height:34px;display:grid;place-items:center;border-radius:11px;background:linear-gradient(135deg,#eef0ff,#e8f5ff);color:#686df6;font-size:17px}.ops-hotel-card-head h3{margin:0;color:#202b3f;font-size:14px}.ops-hotel-card-head p{margin:3px 0 0;color:#9aa6b8;font-size:11px}.ops-hotel-form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px 18px}.ops-hotel-field.full{grid-column:1 / -1}.ops-hotel-field label,.ops-platform-item label{display:flex;align-items:center;gap:5px;margin:0 0 7px;color:#536176;font-size:12px;font-weight:600}.ops-hotel-field label span{color:#b0bac8;font-size:11px;font-weight:400}.ops-hotel-field input,.ops-platform-item input{width:100%;min-height:40px;box-sizing:border-box;border:1px solid #e2e8f2;border-radius:10px;padding:9px 12px;background:#fbfcff;color:#263349;outline:none;font:inherit;font-size:13px}.ops-tip{margin-top:18px;padding:12px 14px;border-radius:12px;background:linear-gradient(135deg,#f5f5ff,#f2faff);color:#69758a;font-size:12px;line-height:1.7}.ops-tip strong{display:block;margin-bottom:3px;color:#5964d8}.ops-hotel-platforms{margin-top:16px}.ops-platform-grid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:14px}.ops-platform-dot{width:7px;height:7px;border-radius:50%;background:linear-gradient(135deg,#686df6,#4c9dff)}.ops-upload-row{display:flex;flex-wrap:wrap;align-items:center;gap:10px;margin-top:16px}.ops-upload-row input{flex:1;min-width:240px}.ops-knowledge-hint{margin-top:10px;color:var(--ui-muted);font-size:12px}#m-kefu .chat-empty-icon{width:46px;height:46px;display:flex;align-items:center;justify-content:center;margin-bottom:12px;border-radius:16px;background:#eef6ff;color:#2f8dfc}#m-kefu .head-actions .btn,#m-kefu .shortcuts .btn,#m-kefu .chat-input-row .btn{display:inline-flex;align-items:center;gap:5px}.review-progress-kpi{margin-bottom:12px}.review-pending-item{position:relative;width:100%}.review-pending-item .prio-bar{width:3px;align-self:stretch;flex-shrink:0;border-radius:2px;background:var(--ui-blue)}.empty-ok{display:inline-flex;width:16px;height:16px;align-items:center;justify-content:center;margin-right:4px;color:#22c55e;font-weight:900;vertical-align:-3px}.review-avatar{width:28px;height:28px;flex-shrink:0;display:flex;align-items:center;justify-content:center;border-radius:50%;background:linear-gradient(135deg,#16a34a,#22c55e);color:#fff;font-size:11px;font-weight:700}.review-log-body{flex:1;min-width:0;text-align:left}.r-name{color:var(--ui-text);font-size:13px;font-weight:700}.r-room,.r-meta{color:#94a3b8;font-size:11px;font-weight:400}.r-meta{margin-top:1px}.r-amount{font-size:13px;font-weight:800}.lottery-placeholder{padding:20px}.lottery-placeholder span{display:inline-flex;width:16px;height:16px;align-items:center;justify-content:center;margin-right:4px;color:#8b5cf6;font-size:13px;font-weight:900;vertical-align:-3px}.review-point-card{margin:10px 0;padding:16px;border:1px solid #e2e8f0;border-radius:12px;background:#fff;box-shadow:none}.review-point-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:10px}.review-point-head strong{color:var(--ui-text);font-size:15px}.review-point-card .form-row label{width:180px}.review-point-card textarea{min-height:100px}.review-pool-checks{flex:1;display:flex;flex-wrap:wrap;gap:4px 10px;padding-top:6px}.review-pool-checks label{width:auto;display:inline-flex;align-items:center;gap:4px;margin:0;padding:0;color:#475569;font-size:12px}.wecom-form .form-row{align-items:center}.wecom-form .form-row .btn-sm{flex-shrink:0}.kf-picker-list{max-height:320px;overflow-y:auto}.kf-picker-item{padding:10px 12px;border:1px solid #e2e8f0;border-radius:8px;margin-bottom:8px;cursor:pointer;transition:border-color .2s,background .2s}.kf-picker-item:hover,.kf-picker-item.selected{border-color:#2f8dfc;background:#f0f7ff}.kf-picker-name{font-weight:600;color:#1e293b;margin-bottom:2px}.kf-picker-current{display:inline-block;margin-left:8px;padding:1px 8px;border-radius:10px;background:#2f8dfc;color:#fff;font-size:11px;font-weight:500;vertical-align:1px}.kf-picker-empty{padding:24px 0;text-align:center;color:#94a3b8;font-size:13px}.wecom-form .form-row label{width:130px}.wecom-form .form-row>input[type=checkbox]{width:auto}.wecom-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:12px}.wecom-help{margin-top:16px;padding:12px;border-radius:8px;background:#f8fafc;color:#64748b;font-size:12px;line-height:1.65}.login-page{position:relative;min-height:100vh;display:flex;align-items:center;justify-content:center;padding:48px 20px;background:radial-gradient(circle at 12% 18%,rgba(47,141,252,.22),transparent 34%),radial-gradient(circle at 86% 16%,rgba(6,182,212,.18),transparent 30%),radial-gradient(circle at 70% 82%,rgba(245,158,11,.12),transparent 32%),#fff}.login-panel{position:relative;z-index:1;width:min(980px,100%);display:grid;grid-template-columns:minmax(0,1fr) 390px;gap:20px;align-items:stretch}.login-copy,.login-card{border:1px solid var(--glass-border);border-radius:16px;background:var(--glass-bg-strong);box-shadow:var(--glass-shadow);-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px)}.login-copy{padding:42px}.login-copy h1{margin:10px 0 12px;font-size:38px;line-height:1.15}.login-copy p{margin:0;color:var(--ui-muted)}.login-card{padding:26px}.login-card h2{margin:0 0 6px;font-size:24px}.login-card p{margin:0 0 18px;color:var(--ui-muted);font-size:12px}.snapshot-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:28px}.signal{padding:16px;border:1px solid var(--ui-line);border-radius:12px;background:#fff}.signal span{display:block;color:var(--ui-muted);font-size:12px}.signal strong{display:block;margin-top:8px;font-size:18px}@media (max-width: 1180px){.dashboard-layout,.grid-2,.chat-workbench{grid-template-columns:1fr}.ticket-side{border-left:0;border-top:1px solid var(--ui-line)}.metric-grid,.metrics-row{grid-template-columns:repeat(3,minmax(0,1fr))}}@media (max-width: 760px){.toast-host{top:62px;right:12px;left:12px;width:auto}.toast-message{width:100%;min-height:60px;padding:13px 14px;font-size:14px}.toast-icon{flex-basis:30px;width:30px;height:30px}.layout{grid-template-columns:1fr}.sidebar{position:sticky;top:51px;z-index:50;flex-direction:row;overflow-x:auto}.nav-item{white-space:nowrap}.main{padding:14px}.metric-grid,.metrics-row,.metric-grid.four,.login-panel,.snapshot-grid{grid-template-columns:1fr}.form-row{display:block}.form-row label{display:block;width:auto;padding-top:0;margin-bottom:6px}}